Shipping Policy

Every Plush Bag is handmade, which means each one is made with care before it makes its way to you. Here's exactly what to expect after you order — no vague promises, no surprises.

Order Processing

Orders are processed within 1–3 business days of purchase. During launches, holidays, or high-demand periods, processing may take slightly longer. You'll receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Orders placed on weekends or holidays begin processing the next business day.

Shipping Times

Once your order ships, estimated delivery times are:

Total time from order to doorstep is processing time plus shipping time. For most US orders, that's approximately 8–18 business days.

These are estimates, not guarantees. Customs processing, carrier delays, and weather can extend delivery beyond these windows — factors outside our control.

Tracking Your Order

You'll receive a tracking number by email once your order ships. Please allow 3–5 business days for tracking information to begin updating — it's normal for tracking to show no movement at first while your parcel is in transit to the outbound carrier.

If your tracking hasn't updated after 7 business days, email us at hello@theplushbag.com with your order number and we'll look into it.

Customs, Duties & Import Taxes

International orders may be subject to customs fees, import duties, or taxes charged by your country. These charges are not included in your order total and are the responsibility of the recipient.

We have no control over these charges and cannot predict their amount. Please check with your local customs office if you're unsure what may apply.

Incorrect Addresses

Please double-check your shipping address at checkout. We're not able to reroute a package once it has shipped.

If an order is returned to us due to an incorrect or incomplete address, we'll contact you to arrange reshipment. Reshipping costs are the customer's responsibility.

If you spot a mistake in your address, email hello@theplushbag.com immediately. If your order hasn't shipped yet, we can usually fix it.

Lost or Missing Parcels

If your tracking shows delivered but you haven't received your parcel, please first check with neighbours and household members, and look around your property — carriers sometimes leave parcels in unexpected places.

If it still hasn't turned up after 48 hours, email us at hello@theplushbag.com with your order number and we'll open an investigation with the carrier.

For parcels that show no tracking movement for 15 consecutive business days, contact us and we'll either reship your order or issue a full refund.

Damaged in Transit

If your Plush Bag arrives damaged, email hello@theplushbag.com within 48 hours of delivery with photos of the item and its packaging. See our Refund Policy for full details.

Questions

Email us any time at hello@theplushbag.com. We reply to every message within 24 hours, Monday to Friday.