Refund Policy

We love our customers, and we want you to love your Plush Bag. Every piece is handmade, and we know how it feels to order something online and hope it lives up to the photos. If it doesn't, we'll make it right — no stress, no hoops.

30-Day Money-Back Guarantee

If you're not completely satisfied with your Plush Bag for any reason, you may request a full refund within 30 days of delivery. Simply email us at hello@theplushbag.com with your order number and a short note about what didn't work for you. No interrogation required — we just like to learn.

Return Policy

theplushbag™ accepts returns and exchanges on items purchased through our website within 30 days of delivery, under the following conditions:

• The item shows no visible signs of damage, wear, or use
• All original packaging, tags, and inserts are intact
• Any sign of damage or alteration may compromise the theplushbag™ guarantee

Items cannot be returned or exchanged more than 30 days after delivery.

Certain goods are exempt from return, including intimate or sanitary goods, hazardous materials, and flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase — your order confirmation email with the order number works perfectly.

Exchanges

For all returns or exchanges, please contact hello@theplushbag.com with your order number and the reason for your return or exchange. Our team will handle your request according to the terms on this page.

Return Shipping

You are responsible for the cost of shipping your item back to us. Original shipping charges are non-refundable.

If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we'll receive your returned item without tracking.

Refunds

Once your return is received and inspected, we'll send you an email to confirm we've received it, along with the approval or rejection status of your refund. If approved, your refund will be processed and a credit automatically applied to your original method of payment.

Late or Missing Refunds

There is often processing time between financial institutions before a refund posts to your account — 2 to 3 business days is normal, though some banks take longer. If you still haven't received your refund after that window, email us at hello@theplushbag.com and we'll investigate right away.

Gifts

Follow the instructions above for returning online orders. If the item was marked as a gift at purchase and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If your Plush Bag arrives damaged or defective, please submit a request to hello@theplushbag.com within 48 hours of delivery, along with photos of the item and packaging.

If the damage is not reported within this 48-hour window, we may not be able to honor the claim. We use the timestamp information from your tracking link and the carrier's delivery confirmation when reviewing damage and return requests.

Feedback

We'd love to hear your feedback, questions, or concerns. Email us any time at hello@theplushbag.com and tell us how we're doing. We read everything, and we're always working to be better.